Contact B2B2C through your Subscriber Area using the My Tickets page. This page is divided into three sections, Filter, Ticket List and Create New Ticket.
Filter the tickets
Select the tickets you want to display in the list. With the selector at the top of the page, you can select by status : All, Open and Closed. By default open tickets are displayed.
List of tickets
Depending on the chosen filter, an interactive list of your tickets will be presented in the order of the last modification made. For each, to the left of the header, the ticket status is indicated.
Clicking on one of them will open a window. This allows you to read all associated notes and add a new note.
Change the status of a ticket
When you create a new ticket, it is placed in the Open state. When we establish that the processing of a ticket is completed, we will change this state to Closed. If you add notes to a closed ticket, this will not open it again. Create a new ticket if you want to return to the subject of a closed ticket. Simply enter the closed ticket number as a reference in the new one.
Create a new ticket
When you click on the button “Create a new ticket” , a form appears to brings up a form allowing you to compose your ticket. If you check the option to receive ticket updates by email , you will receive an email when your ticket is updated. Otherwise, you will have to visit the Subscriber Area to check if this ticket has been updated.
At the launch of the new Subscriber Area, you can use a new ticket to interact with our technical support team. Other B2B2C teams will be added gradually. Tickets are processed during business hours and are best used for non service affecting situations.
Notifications on the Home Page
In order to facilitate your tracking of open tickets in your account, a box will appear at the top of the home page if you have tickets open. Clicking on it will take you directly to the My Tickets page.