Your Subscriber Area is the easiest way to get information about your services and your account. It’s also where you can easily adjust the configuration of your services and communicate with us.
In this FAQ, you will find a full description for all pages of the application. You can directly access the FAQ section by clicking on the “?” icon , on the Subscriber Area pages or by having a look at the menu of the FAQ.
If you prefer to start with an overview of what your Subscriber Area allows you to do, here are some examples of its use. For each one, you will find hyperlinks to the related pages of the FAQ.
What is our Internet data usage?
Check quickly on the home page the data you used during the month. For more details, consult the Internet data usage page. Home Internet data usage
How can I manage my voicemail box?
If you have a 2-line SOHO phone service, then you can check if you have new messages directly on the home page. Go to the “voicemail” page to listen, archive or delete one of them. Jump to the Configuration page to disable or enable the voicemail box or to quickly change the multiple service options.
Home Voicemails box Voicemail & Follow me
Is there an update on my service call?
If you have one or more open service tickets, the number will be indicated at the top of the home page. In one click, you can access the ticket management page where you can look at the latest updates or make one by yourself. It’s an effective way to communicate with our teams.
What payments have been billed to my account?
From the home page, you can check the date of your last payment and if any amounts are due. With one click, you can access the ” Account Statement ” page to view all your payments including details of charges and the status of your account. Do you want to see your long distance charges or your additional Internet data usage charges? Everything is there.
Which of our calls generated fees this month ?
Go to the “Telephony” section and to the “Invoiced Calls” tab for a list of your billed calls per period.
How can I print my bill?
To print your monthly bill, go to the home page and click on “Account Statement”. Select the invoice and click on the “Print” hyperlinks to open the invoice in printable format or save it in PDF format.
How can I configure or read my emails online?
Hello. I have a question for one of your teams?
To reach us you have two options: Click on the “Contact us” tab in the menu and select an option in the “How can we help you?” box to contact the right team. Otherwise, create a service ticket by navigating to the “My Tickets” page.
These examples only cover part of what your Subscriber Area allows you to do. You have more questions? Then we invite you to choose the targeted services in the main menu of this FAQ and from there, choose the subsection “Understand my Subscriber Area”.
If you still have questions, don’t hesitate to contact us by clicking on the Suggestions? hyperlink, available at the bottom of the main menu of this FAQ.