In order to properly administer your hosting and Plesk interface to its full potential, we strongly suggest that you consult the Plesk control panel documentation available on the developer’s FAQ site.

You must have in your possession the following information to configure your emails in your client software:   

• Incoming server  
• IMAP port  
• POP Port  
• Outgoing server  
• SMTP port  

 You can find this information in the welcome email you received from us.  

If you no longer have access to the information for these settings,  we invite you to consult the “What settings are used to configure access to emails created on your web hosting ” page of our FAQ.    

 If you need help, consult the “Contact us” section in the Subscriber Area to reach us by phone, by email or ticket.  

  

Here is the information you need to access your web control panel:   

You must have in your possession:  

• The login web page address 
• Your username   
• Your password   

It is strongly suggested that you change your password after the first login.  

You can find this information in the welcome email you received from us.   

You no longer have access to your Plesk Control Panel?   

Use one of these options to retrieve your access:   

1. Check the welcome email with “Plesk Documentation” in the subject line.  
2. Use the “Forgot your password” option on the login page of the Plesk Control Panel.  Note that your username will also be communicated to you in the resulting email.  
3. Retrieve your username in the “User account-username” tab of the “Hosting disk space” section on your Subscriber Area.    
4. If the previous options were not sufficient, consult the “Contact us” section in the Subscriber Area to reach us by phone, email or ticket.  

Use the following information to configure access to an email account associated with your domain name @ [yourdomainname].  

 Incoming server  

 POP3 Server  

• Incoming server: mail. [nameofyourdomain] ex: ” mail.b2b2c.ca “.   
• Port (without SSL): 110  
• Port (with SSL): 995  
• Username: Full email address   
• Password: The email’s password  

IMAP Server  

• Incoming server: mail. [nameofyourdomain] ex: ” mail.b2b2c.ca “.  
• Port (without SSL): 143  
• Port (with SSL): 993  
• Username: Full email address  
• Password: The email’s password  

IMAP Root Path  

• In the case of an IMAP configuration, if you experience problems sending and receiving or viewing IMAP folders, you may need to add the word  “INBOX” in the “IMAP prefix path” box in your email software. 
• Afterwards, restart your e-mail software and the problem should be resolved.  

Outgoing server  

 SMTP server (without SSL)  

• Outgoing server (SMTP) : mail [nameofyourdomain] ex : ” mail.b2b2c.ca “.  
• Port : 587  
• SSL Disabled  
• Username: Full email address (required)  
• Password: The email’s password (required) 

SMTP server (SSL)  

• You can use SSL security with the outgoing mail server if you have an SSL certificate installed on your Plesk mail service. If you do not have an SSL certificate installed, you may receive and SSL certificate validation error since the tested certificate will be the one associated with the domain of the hosting server and with your domain. Please note that emails can be sent without SSL encryption. 
• Outgoing server (SMTP): mail [nameofyourdomain] ex: “mail.b2b2c.ca”.  
• Port : 465   
• SSL Enabled  
• Username: Full email address (required)  
• Password: The email’s password (required)  

One of the capacities associated with web hosting packages and servers is the one associated with disk space. On this page, you can view each of your hosting service’s disk capacity usage.

Select the desired subscription from the list on the left and the month from the one on the right. Each of the corresponding subscriptions is identified in the list on the left with three pieces of information:

1. the name of the service package
2. the name of the administrator access
3. the name of the B2B2C processing center where the service is hosted, in parentheses