How to configure your Virtual Number?

Note to the reader: This page is under development

How to use the service?

We invite you to read the following article on our blog to learn more about using your virtual number service.

What is the virtual phone number and is it for you?

How to configure the service?

How incoming calls to your virtual number will be handled is set by configuring your call transfers and voice mail in your Subscriber Area.

Please refer to the following FAQ pages to learn how to configure these:

How do I configure automatic call forwarding or call transfers?

How to configure my personalized greeting?

How do I configure automatic call forwarding or call transfers?

Before configuring, select your phone number. To do so, in your Subscriber Area interface, go to the Telephony tab and click on Choose your number. On this page, you can select your service number, that is, the one associated with your phone service at B2B2C that you want to configure.

Call forwarding

To control your call transfers, go to the Telephony tab on your Subscriber Area interface, click on the Configuration tab and then on Telephony settings.

After this, click on the Manage my numbers directory hyperlink to define and edit the numbers you want to be able to transfer your calls to. This directory allows you to easily choose the destination of your transfer among your usual numbers. You can add a number at any time to keep long terme or for temporary use. Save your changes or cancel them to return to the previous page.

Configure one, multiple or all transfer options. Note that the Unconditional one will supersede the others is activated.

Unconditional: All calls are forwarded.

Busy: Calls are forwarded when the line is busy.

On Timeout: Calls are forwarded after a number of rings with no answer.

Number of Rings: This number represents the number of rings your voicemail will wait before answering calls. Adjust it so that it gives you the time to easily answer your calls before it engages.

Unavailable: Calls are forwarded if the line is not in service.

How to place a long distance and international call?

If you wish to place a long distance call, please note that long distance calls within North America (zone 1) can be made with or without the “1” before dialing the recipient’s 10-digit number (area code + seven-digit number).  The rate for these calls will be the same regardless of the dialing format used.

If you wish to make an international telephone call outside of North America you must be preceded the number of the called party by the digits “011” followed by the country code.

How do I use the conference call rooms?

Telephone conference rooms allow you to communicate with several people simultaneously. If your package includes one or more conference rooms, we will have provided you with a phone number and access code (PIN) for each one.

Share one of these numbers with the participants on the call and the corresponding access code (PIN). Participants will be able to access this conference room by dialing the phone number and providing the associated PIN when asked. 

How to send and receive faxes?

If you have subscribed to this service, you can send faxes by e-mail by sending a document in PDF format to the following address: [NumberOfYourFaxService]@mail2fax.b2b2c.ca

The number for your fax service is the number you receive faxes on. It must be written in the address following the E.164 format, so without spaces or “-” and always with the “1” first. For example: 15145551555@mail2fax.b2b2c.ca

The destination number must be the only entry in the subject and written in E.164 format, so for example 15145551555. Also, if the content of the email contains only text without formatting (in “Plain Text”, and not “Rich “or HTML) this will be added to the sent attachment.

Confirmation that the fax has been sent is not delivered to the email address that sent it, but rather to the email address that you have defined for receiving fax messages in the Subscriber Area. If you want to reconfigure this email, do so by selecting the Configuration tab of the Telephony section, then click on Telephony settings. On this page, go down to the Fax configuration section and click on Change under the Email address field to modify it.

How do I use star codes on my phone line?

Your phone service supports a number of features controlled by dialing “*” followed by two numbers. On this page, we define the functions that can be enable by these star codes.

Forwarding to your voice mailbox

In each of the call forwards defined below you can direct calls to your voice mailbox using 2000 as the destination number. For example, for forwarding on busy, dial *90*2000.

Call Forward (Unconditional)

Dial *72 to enable call forward unconditional , for example to 15149085420 by dialing *72*15149085420, and disable it by dialing #72.

Use this type of forwarding when you want all calls to be forwarded immediately to another number.

Also, be aware that if you forward to a number that has long distance charges, you will be charged for those charges.

Call forward to your voicemail : In this specific case, dial *722000, and disable it also by dialing #72.

Note that there will be no indication on the actual line that a call is being forwarded.

Call Forwarding on Busy

Dial *90 to enable call forwarding on busy, for example to 15149085420 by dialing *90*15149085420, and disable it by dialing #90.

Use this type of forwarding when you want calls to be redirected when the phone line is busy. Only one call forwarding at a time is possible.

Note that there will be no indication on the actual line that a call is being forwarded. Also, be aware that if you forward to a number that has long distance charges, you will be charged for those charges.

Call forwarding on Timeout

Dial *92 to enable call forwarding on timeout, for example after 30 seconds of ringing, to 15149085420 by dialing *92*30*15149085420, and disable it by dialing #92.

Use this type of transfer when you want to transfer calls when there is no answer. Your calls will be transferred to the other number if no one answers after four rings.

Note that you must stay on the line for at least five seconds or call transfer will not be activated. Also, there will be no indication on the current line that a call is being forwarded. Finally, be aware that if you forward to a number that has long distance charges, you will be charged for those charges.

Call forwarding on Non Available

Dial *93 to activate call forwarding on service not available, for example to 15149085420 by dialing *93*15149085420, and deactivate it by dialing #93.

This type of transfer will apply when your telephone service is cut, for example because your Internet access is not available.

Note that you must stay on the line for at least five seconds or call transfer will not be activated. Also, there will be no indication on the current line that a call is being forwarded. Also, be aware that if you forward to a number that has long distance charges, you will be charged for those charges.

Block Incoming Anonymous Calls

Dial *32 to enable the incoming anonymous call blocking and disable it by dialing #32.

Use this type of blocking if you want to reject calls that have decided to block the displayed on the caller ID. When an incoming anonymous caller attempts to call and the blocking is activated, the person will hear a message telling them to hang up and remove their blocking if they wish to call again.

Forwarding to your voice mailbox

Activate forwarding on busy to your voice mailbox using 2000 as the destination number. For example, dial *90*2000. Disable it by dialing #90.

Note that there will be no indication on the actual line that a call is being forwarded.

How to change the wireless (WiFi) password of the Smart RG 516ac modem

The Smart RG 516ac operates networks on two frequencies, 5.6 and 2.4 Ghz. The password may be different for each, but we recommend using the same for both. Here’s how to do it, in stages.

1 Access the management panel

Follow the method presented in the “How to access the Smart RG Management Panel?” linked at the bottom of this page.

2 5.6 Ghz network

View the following menu section: Wireless -> 5 Ghz band -> Security

Delete the contents of the box “WPA passphrase” and enter the new password.

Click Apply / Save

3 2.4 Ghz Network

View section Menu section: Wireless -> 2.4 Ghz band -> Security

Delete the contents of the box “WPA passphrase” and enter the new password.

Click Apply / Save

4 After

After saving the changes, the modem will turn off the wireless (WiFi) networks and restart them without your intervention. The modem does not need to be rebooted.

Note that if you use the modem’s wireless access (WiFi) to access its management panel, you will be disconnected from it and the network. Reconnect to the wireless (WiFi) network with the new password and access the panel again to make any other changes.

5 Reconnect your equipment

Remember to reconnect all your equipment to the wireless (WiFi) network using the new password.

6 In case of problems

If, after changing the password, you no longer have access to the network, start by restarting the modem and check that at least one light is lit on its case. If this does not restore service, contact our technical department. We can help you restore it.

How to change the wireless network name (WiFi SSID ) of the Smart RG 516ac modem

The Smart RG 516ac operates two networks on two separate frequencies, 5.6 and 2.4 Ghz. The name (SSID) of each of these networks may be different for each. We recommend including “5.6” and “2.4” in their names to make it easy for users to select the desired network. Here’s how to do it, in stages.