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What happens between after my order until the day of the installation?


When you place your order, our agent will ask you select a range of dates that best suits you for the installation of your services. Approximately 48 hours after placing your order, a representative will contact you by phone and by email to confirm the exact date and the time period reserved.

A few days before the installation, you will receive from us the necessary equipment for the installation. If you are missing an equipment two days before the day of your installation, contact us to avoid any delay. Similarly, if no one can be present during the target date and time, contact us at least 48 hours before the installation date to schedule another appointment.